Christmas 2022 Goal – Don’t Buy Things, Make Memories
In an attempt to do this, we planned a family vacation to San Antonio since none of us had ever been there before.
On Christmas Day, Cory, Thao and Adrian Alexander (AKA Tom) got an earlier start than us since they were coming from Anchorage. They had a tight connection in Seattle, but made it. They were scheduled to make it to Texas before the rest of us.
The rest of us (Stacia, Shawn, Jill, Drew, Gram (AKA Mom, AKA Pam) & Diane) were supposed to leave Columbus at 5:15pm. By the time we got through TSA, our flight had been delayed until 5:43pm so Shawn and I drank a couple of $8 beers while waiting. To kill time, we tracked our incoming plane. It was coming from Denver – late, but en route
While waiting in Columbus, we spent some quality time talking to some Southwest crew members who had been stranded in Columbus since Christmas Eve. There were A LOT of people waiting on delayed flights, the airport was packed, but spirits were still pretty good.
Our plane arrived, but there was no co-pilot for our flight. More waiting! It had to have been a Christmas miracle, because they finally found one who wasn’t out of hours. We began boarding our plane 7:08pm. Thankfully, our connecting flight out of Nashville heading to San Antonio was also delayed, and it was now scheduled for 8:03 (9:03 Ohio time) departure – that sounds doable!
We actually pushed back from the gate at 7:52pm. Nashville is normally an hour and a half flight which means we wouldn’t make the connection, but the announcement at the beginning said travel time was only going to be 55 mins. Second Christmas miracle? There’s still a chance!
We landed in Nashville at 8:53pm – 10 mins to make connection! As we were taxiing, the announcement came on that our gate was “occupied” and that we would be waiting on the ground “a long way from the gate.” There was no way to make the flight now. I checked status of our connecting flight and learned that it had been canceled. So, we didn’t actually miss the flight after all! I’m not sure if this is a good thing, or a bad thing.
We got of plane and realized that a canceled flight was a bad thing! It seems that canceled flights were the gift that EVERYONE received this year! We jumped into the end of a very long line to talk to someone in Customer Service about what our options were. The line was 4 lanes wide and not moving. There were only 3 Customer Service agents working.
I called Southwest customer support and was on hold with them the entire time we stood in line in the event I could resolve our problems there first. Mom stood in a different line just in case it moved faster. When checking my Southwest app, it said “We rebooked you on another flight” yet there was no info about that flight. There was a button to rebook, but when you tried, you got this error message.
I also had a friend (Sara) who was working the app and a computer, while at her parent’s for Christmas, to try to help us come up with a solution by the time we got to the front of the customer service desk.
While we waited, we talked to a lot of “new friends” and heard their horror stories. We felt sorry for all of the people traveling with young kids!
This normally witty advertisement by Southwest offended many people waiting in line. LIES!! But attitudes were generally positive given the absurdity of the situation. We witnessed very few rude people.
We stood in line for 5 hours (while still waiting on hold and being assured that my call was important to them) before finally making it to the counter. The poor woman we spoke with had already been working 24+ hours straight – no lunch break or anything.
At 2:30am Monday, we walked away from the customer service counter with nothing but vouchers. There were zero options with Southwest to get us to San Antonio. The best option they had was 4 seats (for the 6 of us) at 10pm Monday night to Dallas, but with no way to get from Dallas to San Antonio. So 4 of us would be trapped in Dallas, with 2 of us still being trapped in Nashville…not exactly a solution.
We pulled out a computer and started looking for flights on other airlines. As you can imagine, there were none. Gram finally got frustrated and was willing to pay the $1,700 per person price tag that were the only flights we could find, but when we tried, it was literally for ONE available seat. That still doesn’t work.
We checked Amtrak and Greyhound. They were both going to be 25-30 hours before we could get to San Antonio. We were only going to Texas for 3 days anyway. Driving the 14 ½ hours, with rental car place not opening until 7am didn’t seem practical either. By the time we arrived, it would be time to come home.
We finally waived our white flag and booked a mini van to get us and our carryon baggage home. All of us were sad that we weren’t going to get to see Tom.
Gram and Diane had checked bags that they thought were going to go on to San Antonio, so they booked a car and were going to make that drive since they were originally going to stay all week anyway.
It was now that we started hearing announcements saying that we would need to leave the terminal if we didn’t have flights booked. So now they are kicking us out! We got to the TSA exit and the guards working there told us that Southwest has zero authority to tell us to leave the terminal, and that we didn’t want to do that because there was no place to eat, sit or sleep once we crossed the “threshold.”
We stayed and attempted to sleep with hundreds of our new best friends. At least we had a game plan for the rental cars.
Around 4am, I decided that I needed to cancel my home-bound flights since obviously reaching a human on the phone to do it was NOT an option. Shawn and I headed back to the TSA exit. The super helpful TSA guards that we had spoken to before told us that *someone* from Southwest should be at the gate about an hour before the first flight out to help passengers, and thankfully, still encouraged us to not leave. Another miracle?
We checked the flight board and there were two 5am flights going out, so we went to gate C7 and joined the line, behind 3 other people already there, to wait. Joining us in the line were many other stranded people from all over the US, including 2 flight attendants and 1 pilot who had been stranded because they were out of flight time, and had to pay for hotels on their own dime, and were just trying to deadhead back home…like the rest of us!
A representative finally showed up at 4:52am. (So much for working an hour before that 5am flight leaves! Of course, maybe that flight eventually got canceled too!) After finally getting to the front of the line, we were told that they could only access reservations 24 hours out (ours were 48) and that we would need to call Customer Service to cancel our other flights since we were just going to drive home. Seriously?!? I also thought to ask about luggage. Initially we were told that the bags would proceed on to San Antonio, which is why Mom & Diane were going to drive down and continue the trip. This agent told me that the bags were still physically at the Nashville airport because no flights had gone out and that if we were going to drive, we should go to baggage claim and try to retrieve them.
There was not enough heat in the building and we were all very cold, yet we still tried to sleep. Around 6:45am Monday, the six of us headed past the TSA threshold and proceeded to baggage claim and ground transportation. It was even colder down there.
It was there that we discovered the massive luggage graveyard. The pictures I took can’t even begin to show you how many bags were there! Mom and Diane got into yet ANOTHER long line, waiting to talk to an agent in baggage claim. I walked through thousands of bags trying to located theirs – no luck.
With Mom and Diane in line, and Shawn, Jill & Drew finding places to sit near outlets to charge things, I decided to go find where I needed to pick up our rental car, only to find hundreds of people already in line to do the same thing. Great… standing in line again!
I was on my way back to the baggage claim area, when the fire alarm went off with announcements to leave the building. I started laughing. No one moved. Finally after about 15 minutes, the announcement told us to disregard. No problem, we already were.
When we finally got to the baggage claim counter, we were informed that yes, the bags were still here, but had never made it inside the building because they were out of room to put anything. We asked if they would eventually arrive in San Antonio as originally scheduled. Nope. Since there were no longer any active tickets, the baggage would be returned to the originating airport. Wow!
Now, Mom and Diane were facing a 14 ½ hour drive, on no sleep, to spend 4 or 5 days, with nothing but the clothes on their back. They decided to give up and opted for the 6 hour drive back to Ohio with us.
Shawn had already been waiting in the rental car line for quite some time when we joined him. After we had been in the rental car line for another hour, an announcement was made that 3 of the 6 companies were completely out of vehicles. We are still a LONG way from the front of the line. We are assuming that they will run out long before we make it to the front, OR there will only be a car available for the six of us and the luggage we are dragging. Oh, and there is only one person working this line.
We start texting people for ideas of what we can do. We even considered an Uber to a non-airport car rental place in hopes of scoring a vehicle, but after making phone calls, and due to the fact that it was now snowing in Nashville, no cars had been returned.
Our dear friends (Chris & Lori) were willing to drive to Nashville and pick the six of us up. They would have to bring 2 vehicles to transport the six of us, but we were desperate! While on the phone with Lori, a second person showed up to work the rental car desk. The line started moving a little faster. I asked them to wait a little longer before leaving to see what we could find out.
We got lucky. They had our reserved van. A quick call back to Lori, thanking her, but telling her the road trip was off!
The six of us loaded up and set off in the snow to find some food!! We haven’t eaten since Sunday at 2:45pm…it’s past time!
A quick stop at Bob Evans, then a drive to Columbus to get our vehicles. After not driving very far, the van starting dinging at us. Shawn started pushing buttons and checking settings to try to make it stop. Nothing worked. I finally stopped, put it in park, then back into drive. The dinging stopped. Shawn and I switched off driving about every two hours because it was hard to stay awake.
As we neared Cincinnati, the dinging started again! We got back to Columbus around 7:00pm. We dropped Mom and Diane at their car, then went to return the rental car and find our car. We got home at 9pm Monday night.
A quick analysis of the past 31 hours:
- 10 hours of driving
- 5 hours waiting in Columbus
- 10 hours standing in lines in Nashville
- 2 hours at Bob Evans (waiting and eating)
- 55 minutes of flying
I know my math doesn’t add up to EXACTLY 31 hours, but that’s why I’m not a math teacher! The remaining time was most likely spent sitting, trying to find a way to get to Texas, and trying to sleep!
Here’s some of what we missed on our vacation.
And this is the closest we made it to Texas…the rental car license plate! Ironic isn’t it?!?
Now to figure out how to get reimbursed for flights, rental cars, and hotel in Texas from Southwest Airlines, who is most likely going to file bankruptcy!
Takeaways:
- We still met the goal of Christmas 2022: Make Memories – this wasn’t quite the type of memories we were expecting, but I guarantee that none of us will ever forget this adventure!
- Don’t travel on Christmas ever again.
- Christmas 2023 Goal – “I’ll Be Home for Christmas” … LITERALLY!